Independent consumer documentation

Maple Holidays Ceylon Review

This website documents genuine customer experiences involving Maple Holidays Ceylon, including payments made, refund promises, communication history, and complaint actions. This site is not affiliated with the company.

Overview

This page was created to document genuine customer experiences involving a tour company in Sri Lanka named Maple Holidays Ceylon and its director, Mohamed Ihthysham. It documents payments for visa-related and travel-related services that were not delivered. It brings together the timeline, payment history, false refund promises, and follow-up actions in one place so the events can be reviewed clearly and in order.

The purpose of this page is to preserve evidence, present the events accurately, raise awareness, and help other consumers make informed decisions.

Company details

Name
Maple Holidays Ceylon
Director
Mohamed Ihthysham
Phone
+94 77 724 3496
Address
21/6, Lane 2, Aruppola, Kandy, Sri Lanka

At the time this was checked, the public website appeared to be only a minimal “Coming Soon” page with contact details rather than a full service website.

Timeline

Initial contact First contact was made through Facebook for visa and tour assistance. During these discussions, the agent advised obtaining a police certificate as part of the process.
6 April 2026 Communication moved to WhatsApp. Requested documents were provided and a first payment was made for visa-related processing.
10 April 2026 We were pressured to make a payment for hotel booking as part of the tour, with an assurance that it would be refunded if the visa was not issued.
6–22 April 2026 There were repeated delays in progressing the matter, with explanations including holidays and other reasons for not moving forward promptly.
22 April 2026 It was stated that the visa application had been rejected because there was no thumbprint, an issue raised only after payment and delay had already occurred.
23 April 2026 onward A refund was requested and agreed in messages. After that, the refund was repeatedly delayed with changing explanations and further promises, but was not received.

Evidence summary

  • Facebook and WhatsApp conversation screenshots
  • Proof of payment through Revolut
  • Messages referring to the refund promise if the visa was not issued
  • Messages agreeing to send a refund later
  • Complaint and follow-up correspondence

Some records are not displayed publicly in full because they may contain personal or private information. Full material can be supplied to relevant authorities or payment providers when needed.

Other people's experiences

This page also notes other publicly visible reports that appear to describe a similar pattern involving visa-related payments, refund promises, and later non-payment.

In one publicly posted review, another customer stated that they paid 352,287.40 LKR to Maple Holidays Ceylon for tourist visa assistance after being promised a full refund if the visa could not be obtained. According to that review, the visa was not obtained, more than three months had passed, repeated follow-up attempts had failed, and no refund had been received. The reviewer also stated that payment records, chat history, and refund promises had been retained as evidence.

This section is included for public awareness and should be read together with the original public review and screenshot evidence retained by the site owner.

The scammer strategy

The scammer’s strategy appears to be the same every time. He first promises that everything is guaranteed and says a refund will be made if things do not go through. He then pressures you with repeated calls and messages to push you into paying quickly. After payment, he delays everything for days or even weeks at a time, giving one excuse after another.

He also tries to gain sympathy by saying a relative is ill or by giving other personal stories to keep you hopeful and soften your frustration. He keeps sending messages saying a friend is at the bank or that the payment is being arranged, but the money never arrives. In our case, when we posted public reviews, he contacted us immediately and promised a refund if we deleted them, but that refund also never happened.

Instead of giving honest updates, he kept sending repeated false reassurances to keep us waiting. That pattern made it clear that the delays were not accidental.

Complaint status

Consumer complaint
Submitted / pending
Tourist Police email
Sent to dptd@srilanka.travel
Also sent to info@srilanka.travel
Facebook posts
Posted on Sri Lanka travel pages to raise awareness
Refund status
Not received as of site publication

Consumer note

This page reflects genuine customer experiences. Anyone considering dealing with this business should carry out careful checks, request clear written terms, avoid informal payment arrangements where possible, and preserve screenshots, dates, and payment records from the start of any transaction.

Disclaimer

This website is an independent consumer review and documentation page. It is not affiliated with, endorsed by, or operated by Maple Holidays Ceylon.

The contents are based on personal experience, retained records, and honestly held opinion arising from those records. This page is presented for consumer awareness and record-keeping and is not intended to make a final legal finding.

Advice for other travelers

From our experience with this company as genuine travelers, if you want to avoid going through hell and avoid the hassle of dealing with this very dishonest person and company, then our suggestion is to avoid this company at all costs. It will save you money and lots of disappointment.

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